- INTRODUCTION
LoanZA (Pty) Ltd (“LoanZA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website loan-za.com or use our loan comparison and introduction services.
This policy is compliant with the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the National Credit Act 34 of 2005 (NCA).
- INFORMATION WE COLLECT
2.1 Personal Information You Provide
- Full name, date of birth, and South African ID number
- Contact details (phone number, email address, physical address)
- Employment and income information
- Bank account details (for disbursement purposes)
- Loan requirements and preferences
2.2 Information Collected Automatically
- Device information, IP address, browser type, operating system
- Usage data and interaction with our website
- Cookies and similar tracking technologies
- Location data (if you enable it)
2.3 Information from Third Parties
We may receive information about you from credit bureaus (TransUnion, Experian, XDS), our partner lenders, and analytics providers.
- HOW WE USE YOUR INFORMATION
- To provide and improve our loan comparison and introduction service
- To match you with suitable lenders and credit offers
- To process your loan applications and facilitate communication with lenders
- To verify your identity and assess creditworthiness (via credit bureaus)
- To comply with legal obligations under POPIA and the National Credit Act
- To send service-related communications and important updates
- To prevent fraud and ensure platform security
- To analyse usage and improve our website and services (with your consent where required)
- SHARING AND DISCLOSURE OF YOUR INFORMATION
We do NOT sell your personal information. We share it only in the following circumstances:
4.1 With Partner Lenders
When you apply for a loan through LoanZA, we share relevant information with the lender(s) you have selected.
4.2 Service Providers
We work with trusted third-party service providers for website hosting, analytics, SMS/email delivery, and identity verification.
4.3 Legal Requirements
We may disclose your information if required by law, regulation, or court order.
- DATA SECURITY
We implement appropriate technical and organisational measures including:
- 256-bit SSL/TLS encryption for all data in transit
- Secure servers and regular security audits
- Strict access controls and staff training
- DATA RETENTION
We retain your personal information only for as long as necessary:
- Application data: 5 years after last interaction (as required by NCA)
- Marketing consent records: Until you withdraw consent
- COOKIES AND TRACKING TECHNOLOGIES
We use essential cookies, analytics cookies, and marketing cookies. You can manage cookie preferences through your browser settings. - YOUR RIGHTS UNDER POPIA
As a data subject in South Africa, you have the following rights:
- Right of access: Request a copy of the personal information we hold about you
- Right to correction: Request correction of inaccurate information
- Right to deletion: Request deletion of your personal information
- Right to object: Object to processing for direct marketing
- Right to withdraw consent
- Right to complain to the Information Regulator
To exercise these rights, contact: privacy@loan-za.com
- THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices. - CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18. - CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time. The updated policy will be posted with a new “Last updated” date. - CONTACT US
Email: privacy@loan-za.com
Phone: 010 123 4567
Address: LoanZA (Pty) Ltd, 124 Main Street, Sandton, Johannesburg, 2196
You can also lodge a complaint with the Information Regulator of South Africa: www.justice.gov.za/inforeg
© 2026 LoanZA (Pty) Ltd. All rights reserved.